Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

: Explore how you can improve operational efficiencies and also customer satisfaction by establishing your own customer touch-point methodology.
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.

A Security Practitioner's Guide to the Cloud, Free SafeNet Inc. White Paper

Learn how to maintain trust and control in virtualized environments.

How can you ensure that your sensitive data is protected in virtualized environments? How will you demonstrate the compliance of your cloud deployments? In this white paper, you will learn:
  • Data protection best practices for virtual servers and storage, SaaS applications, cloud-based transactions, and more.
  • How to ensure security and regulatory compliance in the cloud.
  • How to seamlessly extend trust and control from on-premise to virtual environments.
With this practitioner's guide in hand, you will learn how to fully leverage the benefits of the cloud with security that follows you there. Download today!

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